Support
Email support@accentpoof.com. A person reads every message and we reply within 2 business days. Please include your phone model, system version and the app version. Privacy and account deletion requests go to the same address.
AccentPoof is not in the App Store or Google Play yet. It is coming soon. Until then, this address is the place for questions and launch news.
Subscriptions
- When you are charged: the annual plan starts with a 7-day free trial and is charged when the trial ends, unless you cancel at least 24 hours before. The app can remind you with a notification before the trial ends. The weekly plan has no free trial and is charged the day you subscribe, then every week.
- Cancel: iPhone: Settings > your name > Subscriptions > AccentPoof. Android: Google Play > your profile > Payments and subscriptions > Subscriptions > AccentPoof. Deleting the app or your account does not cancel.
- Refunds: Apple: reportaproblem.apple.com. Google Play: your order history, then “Report a problem”. We cannot issue store refunds ourselves, but we will help you find the right place.
- Restore purchases: on the plans screen tap Restore, or use Me > Account > Restore purchases. Use the same Apple ID or Google account you bought with.
Microphone and scores
- The app does not hear me: allow the microphone in your phone’s settings (iPhone: Settings > AccentPoof > Microphone). Record in a quiet place, about a hand’s length from the phone.
- A score looks wrong: scores come from automated speech scoring and can be wrong, especially with background noise. Try again, and use Report on the result if it keeps happening.
- Which accent: AccentPoof teaches American English. British English is coming later.
Voice twin
- The voice twin plays your own sentences in your own voice with a lighter accent. It is optional and needs your consent and a trial or Pro.
- Delete it: Me > Voice twin > Delete my voice twin. It is deleted right away, and at the latest within 24 hours.
Your data
- Switch phones: save an account (Me > Account), then sign in on the new phone.
- Delete your recordings: Me > Recordings > Delete all my recordings.
- Delete your account: Me > Account > Delete account, or follow Delete your account.